Refund Policy

1. Returns Eligibility

• Due to the handmade nature of our jewelry, returns are accepted only for defective or damaged items.

• Items must be:

  • Unused and in original condition.

  • In original packaging.

• Custom, personalized, or sale items are non-refundable unless defective.

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2. How to Request a Return

• Notify us within 3 days of receiving your order.

• Contact us at shopmaremusa@gmail.com with:

  • Order number

  • Photos of the defective item

  • Description of the issue

• We will confirm if your return is approved and provide instructions.

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3. Refunds

• Once we receive and inspect your return, we’ll email you to confirm approval or rejection.

• If approved, a refund will be processed to your original payment method within 14 days.

• Shipping costs are non-refundable, and you are responsible for return shipping unless the item was defective or incorrect.

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4. Exchanges

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• Exchanges are subject to availability.

• If the item is unavailable, we’ll issue a refund instead.

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5. Non-Returnable Items

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• Custom-made or personalized items

• Gift cards

• Items purchased on sale

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6. Late or Missing Refunds

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• If you haven’t received your refund, first check your bank or contact your credit card company.

• If the issue persists, contact us at shopmaremusa@gmail.com

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Contact Us

For any questions, email us at:
📧 shopmaremusa@gmail.com